Last updated September 29, 2026.
These terms cover your use of this website and the mobile grooming services provided by Elegant Pet Mobile Spa LLC, doing business as Elegant Pet Mobile Spa, Jacksonville, Florida.
Appointments are made through the online booking page, by phone, by text, or through the chat or the contact form on this website. Because the van is booked one dog at a time and has to drive to you, a missed appointment is a slot nobody else could use, so we ask for 48 hours notice for cancellations and rescheduling, or a $50 fee applies.
The van needs a legal, reachable place to park near your home, and access to nothing else. If we cannot safely park or reach your address we will call you rather than guess.
Tell us about any medical condition, injury, allergy, anxiety or history of biting before the appointment. We may decline or stop a groom if we believe continuing is not safe for your pet or for us, and we will tell you plainly why. Pets must be up to date on rabies vaccination.
Severe matting cannot always be brushed out without hurting the animal. Where that is the case we will explain the position and, with your agreement, clip the coat short instead, because a comfortable pet matters more than a haircut.
Final pricing is based on breed, coat condition and behavior, and the price for your dog's size is on our services page. Payment is made in person when the groom is finished, by cash, Venmo or Zelle.
We sometimes photograph a finished groom for our gallery or social media. Tell us if you would rather we did not photograph your pet and we will not.
Elegant Pet Mobile Spa sends appointment confirmations, appointment reminders, notices when an earlier opening becomes available, replies to questions customers send us, and occasional seasonal offers. Reply STOP to opt out. Reply HELP for help. Message frequency varies. Message and data rates may apply.
You opt in by entering your name and mobile number in the chat widget or in the contact form on https://elegantpetmobilespa.com and ticking the consent box before you send it. We only text numbers that have opted in this way, or customers who have asked us to text them about an appointment.
Message frequency varies.
Message and data rates may apply.
Reply STOP to any message at any time to stop receiving text messages. You will receive one confirmation message and then no further messages.
Reply HELP for help, or call us at (904) 290-0523.
Carriers are not liable for delayed or undelivered messages.
Consent to receive text messages from Elegant Pet Mobile Spa LLC is not a condition of purchasing any goods or services from us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
The text and photographs on this website belong to Elegant Pet Mobile Spa LLC. The site is provided as is, and while we keep it accurate, we do not warrant that every detail is free of error at every moment.
To the extent the law allows, our liability arising out of the services is limited to the amount you paid for the grooming appointment in question.
These terms are governed by the laws of the State of Florida.
Elegant Pet Mobile Spa LLC
Jacksonville, Florida
(904) 290-0523
elegantpetmobilespa@outlook.com
